The intense scrutiny by the nonprofit sector of topics like effectiveness, capacity, and learning leads naturally to the question of where and how, concretely, these things occur. The answers are important because they suggest where capacity builders should focus their efforts. But, as nearly every capacity builder and every organization knows, the answers can also […]
The Balanced Scorecard: A Framework for Learning
A couple of years back, feeling that performance at a learning technology company I was running at the time was declining, I brought in a firm call SUMMIT Performance Systems to help us take a look at our strategy and general operations. SUMMIT introduced us to the Balanced Scorecard approach to formulating, implementing, and measuring […]
Selling E-learning to Members: Basic Success Factors
A recent report issued by the Nonprofit TechnologyEnterprise Network (N-TEN) and LearnSomething suggests that more than half of all associations are now using some form of e-learning and that the number is growing. In my work with associations, however, it is clear that many membership organizations feel they are not fully realizing the benefits that […]